Refunds

If you need help with a purchase or would like to request a refund, contact us with your order details.

Refund eligibility

Unless otherwise stated at checkout or on the relevant product page, purchases are eligible for a refund if requested within 14 days of purchase. This is the refund policy set out in our Terms of Service.

How to request a refund

Use our contact form and select “Refund request”. Include your order number and the email address used at checkout so we can locate the purchase. You may also include a short note about the issue.

Submitting the form sends a request to our support team; it does not automatically issue a refund. We will reply using the email address you provide.

Problems accessing your purchase

If a download is missing or will not open, we can help through the same contact form. Our delivery guide explains how to find your order and retrieve available downloads.

Last updated: September 9, 2026.